Communication

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            We all have different communication styles.  The better you can recognize and understand them, the more effective you will be in your leadership role.  Here are four basic styles: 

            1.  Direct – These people are focused on results.  They want other people to get to the point and quickly.  They grow impatient with too much chit chat or beating around the bush.  Chances are their work places are very well organized and uncluttered.  You will communicate most effectively by going straight to the basic message without delay. 

            2.  Relationship oriented – Some people are driven to connect with others on a personal basis.  They are always ready to talk about their family and friends and ask you about yours.  They know lots of people around the organization and usually know what is going on better than anyone else.  Take some time to be friendly with these people.  Learn about their families and personal history.  You will form a bond that will help you communicate smoothly when it comes to business matters. 

            3.  Analyzer – These folks rely on facts and data to make decisions.  They will listen if you provide detailed, logic driven information supporting your point.  One good strategy is to give them a few pages of statistics and other data to look over on their own so they can convince themselves that your ideas are workable. 

            4.  Enthusiastic – Turned on by new ideas and interesting challenges, these people can get very involved in what they are talking about using physical gestures and dramatic figures of speech.  Talk about the big picture in order to engage their energy and enthusiasm.  Do not drown them in excessive details.

For more information about Ken Chapman and Associates’ Leadership Development Programs, contact Ken Chapman at 205.366.0265 or email Ken at kchapman@leaderscode.com.

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