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Change

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Looking Through the Window of Change
Copyright © All rights reserved.
by Ken Chapman, Ph.D.
Ken Chapman & Associates, Inc. 

Most of us do not like change.  This is so completely true that many are suspicious of anyone who indicates they do like it.  Change moves us out of our comfort zone.  It unsettles what we had come to think of as settled.  Change challenges us to do what most of us do not do very well—abandon familiar ways of thinking and behaving. 

The problem is that just as surely as we dislike change, it will be an even larger part of the future.  This is not a passing phase we are living through.  It is the new reality of the workplace.  When it comes to dealing with this new reality, we all have the same choices:  learn to manage change or grow increasingly frustrated. 

Here are three things to keep in mind as you hone your change skills: 

1.  Everyone feels the same way about change.  The people you work with every day share your anxieties.  They worry and sometimes they try too hard to keep the lid on their fears.  Stress is almost always easier to carry when you share it with someone. 

CEOs, VPs, and managers also struggle.  They struggle personally; and, believe it or not, they agonize over what change does to the people who are the heart of their organizations. 

2.  Change is a part of everyone’s life, no matter where they work.   It is unlikely that you or I could find employment in another organization where change would be nonexistent.  The rate of change might be different.  The fact of change would be the same. 

More and more, companies seek to hire people they consider change skilled.  Change skilled essentially means—a person who has learned to deal responsibly and constructively with change. 

3.  You can become change skilled.  Try to think of it as any other skill you have acquired over the years.  Accept the fact that it will take time.  Be persistent.  Try practicing the following: 

Consciously practice being flexible.  Eliminate the following phrases from the way you think about your work:  “should” and “shouldn’t,” “right” and wrong.”  Replace them with:  this “meets objectives” or “solves problems.” 

Expect the priorities to change.  Let go of the idea that change means “you’ve been doing it all wrong.”  Change is driven by the demands of the customer (i.e., the market). 

Give the people around you, including your leader, the benefit of the doubt.  Change means that sometimes people really “don’t know” the answer. 

Your leader will also have to become accustomed to the new reality of how information moves through an organization.  The new reality means that vital information will sometimes come from the leader, and sometimes it will come from you.

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