The Code
Leaders ask questions, anything from simple pleasantries to soliciting feedback. Leaders inquire because they understand the value of the answer. – Whitney Tate
Leaders ask questions, anything from simple pleasantries to soliciting feedback. Leaders inquire because they understand the value of the answer. – Whitney Tate
Leaders know things are often different than they appear, and you can get yourself in trouble by jumping to conclusions. ─ Ken Chapman, Ph.D.
Leaders choose their attitude. Leaders have an intrinsic understanding that while we cannot always choose what happens, we can choose our response. Leaders know to remain positive in the face
Leaders are not afraid of praise. They let others know what they are doing well. Leaders know that another’s success is also a success for them. ─ Whitney Tate
When disappointed, frustrated, or offended leaders do not react. They choose a thoughtful response aimed at elevating what others have lowered—human behavior. ─ Ken Chapman, Ph.D.
As children we are taught honesty is the best policy, and as adults, it is still true! Leaders are honest with themselves and with others. ─ Whitney Tate
Florence Nightingale, who is considered the founder of modern nursing, attributed her success to “having never offered an excuse or accepted one.” An excuse is an effort to avoid accountability.
Leaders know the customer is the paymaster. Leaders make sure the team knows this as well. ─ Ken Chapman, Ph.D
The American Psychological Association asked 4,000 supervisors this question: “What do your team members want?” Sixty-two percent responded: “A paycheck.” When their team members were asked the same question, fifty-eight
Leaders know the best way to predict the future is to create it — think, plan, act, adjust — think, plan, act, adjust… ─ Ken Chapman, Ph.D.