The Code: Insights from the Front Lines of Leadership

The Code

Leaders know it is impact not intent that builds or damages relationships. I may be well-intentioned, but others can only hear my words or see my actions. They cannot know what’s in my mind or in my heart. Leaders strive for impact which is consistent with intent and are quick to right any wrongs created by a gap between the two.
─ Deb Miller ─
Ken Chapman & Associates, Inc.