Quote Library

Exceptional results are seldom random. They are the product of consistent good judgment. A leader knows the choices made each day determine the life we construct, the health we enjoy, […]

Exceptional results are seldom random. They are the product of consistent good judgment. A leader knows the choices made each day determine the life we construct, the health we enjoy,

People can be illogical, unreasonable, and self-centered. Not everyone reaches for the high end of human behavior. Leaders help people reach for the high ground anyway. ─Ken Chapman─ Ken Chapman

Saying what needs to be said, when it needs to said, in the manner in which it needs to be said, makes a leader vulnerable ── vulnerable to the assertion

It’s nice to be important. It’s more important to be nice. Leaders know civility is a sign of character, not a sign of weakness. ─ Ken Chapman ─ Ken Chapman

Leaders value a post mortem, but they value a premortem more. Examining what happened after the fact can be helpful. However, carefully thinking a decision through in advance is more

As temperatures rise, so do tempers. Leaders know the value of a “time out” — they take time outs and encourage their team to do the same. A cooling off

Leaders recognize the value of trust and build it within their team at every opportunity. Their toolbox is equipped with candor, fairness, predictability, transparency, integrity and competence. Construction is continuous.

Leaders create a good day for those around them with their positive spirit, their sense of purpose and their decisive actions. Leaders don’t leave a good day to chance; they

We are, through the pattern of our behavior, either giving others permission to keep us safe or, warning them to tread carefully when alerting us to a safety concern. Leaders