Episode 26: Digital Transformation & How Success Hinges on Organizational Culture

Tom McNany walks us through the role of organizational culture in adoption outcome (success or failure) of new technologies that transform an organization. Rolling out a new technology that changes how business is done is stressful and difficult for all involved. Whether it is an ERP system, manufacturing execution systems, warehouse and inventory software systems, or otherwise. Very rarely on the leader's mind before such a major undertaking is this question: "Is my workplace culture prepped to support this all the way through to success?" But to not first address that question can be perilous and costly. 

Tom outlines the keys to success that lie within successful adoption- and they all reside in the culture of the workplace. He delves into how vital it is to proactively answer the 'why' questions for all stakeholders. Why are we doing this? Why is it important? As well as painting a clear impact picture of how successful adoption will matter to each individual. At the heart of successful adoption is also: consistent messaging from all levels of leadership, accountability, and trust. All of these together result in mutually beneficial results. 

What was at the heart of some digital transformation blunders and failures Tom has observed? Leadership wasn't bought in. Different messaging from leaders. Buy-in and trust were never earned from employees. The impact or end result was never communicated to all stakeholders or in a relevant 'this is how this impacts you' method.

Tom makes the case that to drive change, you have to have a strong culture with respected leaders in place.


Tom is the Vice President of Information Technology at Flow Control Group. He and his wife Kim live in greater Charlotte, NC. They have two daughters.

Tom serves on the board of directors of Queen City Robotics Alliance and on the board of advisors of NC TECH.

Tom is an accomplished transformational IT leader who has an in-depth industry knowledge of global manufacturing, supply-chain management, and distribution systems. He has proven experience and success in driving business forward with IT led initiatives, system implementations and strategic management. He is a results oriented leader in all aspects of enterprise-wide technology systems and staffing, including strategic planning, enterprise infrastructure and architecture, project portfolio management, application development, and re-engineering business processes.

> Tom McNany on LinkedIn
>Flow Control Group
>Queen City Robotics Alliance
>North Carolina Technology Association (NC TECH)

Brain Chatter, a podcast where we listen past the daily noise and explore topics at the intersection of leadership, workplace culture, profit, and sustainability.

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