Leaders know things are often different than they appear, and you can get yourself in trouble by jumping to conclusions. ─ Ken Chapman, Ph.D.

In spite of the best possible plans, leaders are often faced with outcomes they couldn’t have predicted and do not desire. At those moments, they embrace flexibility and adaptability. Disappointments and setbacks are inevitable. A leader knows a bend in the road is never the end of the road unless you fail to navigate the curve. ─ Deb Miller ─ Ken Chapman & Associates, Inc

Leaders know and live trust: Do what is right. Deliver what is promised. Be the same person, whatever the circumstances. Be Accountable. Leaders build trust by being trust. ─ Ken Chapman ─ Ken Chapman & Associates, Inc.

A basic principle of the language arts is that you cannot define a word by using the word. For example, you cannot define complacent by saying: Complacent means to be complacent. It is equally true that an employee will not accept ownership of a job if the boss will not tolerate ownership mistakes. Leaders know the best people make mistakes ── and “Monday morning quarterbacking” is not a motivational strategy. ─Ken Chapman ─ Ken Chapman & Associates, Inc.

Leaders know those who love to complain can always find a gripe. And, those who wish to sing can always find a song. Leaders develop a chorus—they don’t get lost in the background noise. ─ Ken Chapman ─ KC&A

Leaders know people are not creatures of logic. They are creatures of emotion. Leaders see through the emotion and gently move people from emotion to logic. ─ Ken Chapman, Ph.D.

Dr. Isabel Scarinci, Associate Director at O'Neal Comprehensive Cancer Center, psychologist, and polio survivor, discusses The Power of Thankfulness. How powerful is a genuine sense of thankfulness in our daily lives with co-workers, friends, and...

By Ken Chapman, Ph.D Ken Chapman & Associates, Inc. Did you know that polite executives are more in demand these days than abrasive ones? That’s a switch from earlier years when greed was big and barreling over the opposition was the way to go. Basic things don’t change that much, but it’s become a matter of how you do it. Verbal polish counts. Soft-spoken executives get more respect than the leftover “Masters of the Universe” who populated Tom Wolfe’s novel Bonfire of the Vanities. You don’t have to pull out your mother’s copy of Amy Vanderbilt, wear a hat and white gloves to work, or make a dress-for-success fashion statement. You should, however, review the little things that make a good impression on other people. Be polite. Say “good morning” and “good night” to co-workers, from your boss to the mail room clerk. Smile. Offer to get a colleague coffee…

Leaders know obsessing over a mistake is nothing more than an argument with the past. Leaders do not live in the past. They argue for and work for a better future. ─ Ken Chapman ─ Ken Chapman & Associates, Inc.

Leaders know the wisdom found in want versus need. What is wanted is not necessarily what is needed. The best example is the way a whole day can slip away when you’re deliberately avoiding what needs to be done. ─ Ken Chapman ─ ─ Ken Chapman & Associates, Inc. ─