Leaders know: In order to maintain the respect of good people, one must refuse to do wrong even when wronged. -Socrates

Leaders know: Courageous people are neither cowardly (shunning all dangers) nor foolhardy (embracing all dangers). Courageous people are thinking people. -Aristotle

A self-confidant leader inspires confidence in others. Be confident about what you know, but humble about what you don’t. Leaders don’t have all the answers; there is almost always something unknown. Employees are more comfortable when working for a confident leader, but appreciate the humility of someone who can say, “I don’t know.” ─ Deb Miller─ Ken Chapman & Associates, Inc.

There is one guaranteed outcome to losing one’s temper: lost respect. And nothing spreads faster than news of poor behavior. A wise leader knows the logical action to take in a maddening moment is to step away and regain composure. Logical responses trump emotional reactions. ─ Derek Conrad Brown ─ Ken Chapman & Associates, Inc

Leaders know the first step in getting somewhere is to decide you are not going to stay where you are. Complacency feels comfortable. The “comfort” is little more than failure — by default. ─ Ken Chapman, Ph.D.

Nelson Mandela is quoted as saying, “What counts in life is not the mere fact that we have lived. It is what difference we have made in the lives of others that will determine the significance of the life we lead.” Effective leaders embody this quote. They understand that every moment of patience, every compassionate performance management conversation, every decision made for the common good is all part of a much bigger picture—investing in the lives of others! ─ Christy Beem ─ Ken Chapman & Associates, Inc.

Kelly Caruso, CEO of Shipt, wants constructive disagreement on her team. How does disagreement lead to better outcomes? How can true diversity of thought be cultivated? What is the most important question she asks? What happens when a leader prevents or quashes constructive disagreement?  How do you show others that constructive feedback is safe and appreciated? What's the difference between constructive and destructive disagreement? Kelly answers these questions and also discusses: Where the end of innovation begins. Why a leader should go back and thank those who spoke up and offered a differing perspective that led to change. How she and Shipt have responded to COVID-19. EPISODE RESOURCES: Kelly’s Bio   Shipt  Shipt FAQs  About Shipt  Shipt’s Sale to Target   Target  Harvard Business Review Blinklist

Leaders understand that people matter. Even when a team member requires guidance or a reprimand, a leader remembers the team member’s value and treats him/her in a way that affirms that value. ─ Christy Beem ─ Ken Chapman & Associates, Inc.

It is not uncommon to see a handwritten thank you card which was written weeks or months prior still displayed in an office, cubicle, or workspace. During the interim time period, the person may have received hundreds or even thousands of emails and texts which are displayed nowhere. A leader knows finding a way to make messages of genuine gratitude stand out is important. ─ Derek Conrad Brown ─ Ken Chapman & Associates

On February 8, 2000, the meaning of life was auctioned on eBay. The auction’s description read: “I have discovered the reason for our existence and will be happy to share this information with the highest bidder.” After eight bids were placed, the meaning of life sold for $3.26. Leaders know there are those who “talk past their knowledge.” Leaders also know there are those who claim to know that which is not known! Leaders guard against both by listening with a respectful, but cautious, ear. ─ Ken Chapman