Decisions

Performance Management and the Disciplinary Conversation

By Ken Chapman Ken Chapman & Associates, Inc. Almost inevitably, one or more of the people who report to you will act in an unacceptable way. An hourly worker is repeatedly late; a service rep blows up at a customer; a manager makes an inappropriate comment to a report. Occasionally, such actions are so egregious …

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What If Your Employees Gave You A Performance Review

By Ken Chapman Ken Chapman & Associates, Inc. From all appearances, performance reviews are a one-way street. The leader always appraises the employee. Even so, it is a beneficial procedure in which both leader and employee benefit. If you are among the fortunate leaders, you get an occasional appraisal from your leader, the person you …

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Developing Your People Through Goal Setting

By Ken Chapman, Ph. D. Ken Chapman & Associates, Inc. As you have begun to discover throughout this process, the wellspring of personal motivation comes from within yourself. In the very strictest sense, no one can truly motivate another person. A leader can guide another individual toward self-motivation through creating working conditions which satisfy individual …

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